ACTIVATE YOUR MOUS WARRANTY HERE

THE MOUS WARRANTY

Nothing makes your tech indestructible, but nothing stops us trying.

We believe in our products – with expert craftsmanship and cutting-edge design, they are made to last – but in the rare instances where something goes wrong, we’ve got your back. No two products are the same and not all products have the same lifespan, but all our products come with a serious warranty.

 

PRODUCT TYPE	WARRANTY TIMEFRAME
Phone and iPad Cases	Limited Lifetime (25 years)
Screen Protectors	Limited Lifetime (25 years)
Bags and Pouches	Limited Lifetime (25 years)
MacBook Sleeves	Limited Lifetime (25 years)
Mounts	2 years
Wallets	2 years
Wireless Chargers	2 years
Wrist Straps and Phone Slings	2 years
AirTag Cases	2 years
Watch Straps	2 years
Cables and Adaptors	1 year
Thin Phone Cases (Minimalist, Super Thin)	1 year
Phone Rings*	1 year

 

THE FINE PRINT

The Mous Warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:  

• Installation or application failures
• Daily wear-and-tear (including cosmetic damage and natural yellowing of clear cases)
• Drops and falls
• Liquid damage
• Intentional modifications or third-party repairs
• Items not sold by us or our authorised resellers
• Theft or loss of the product
• Damage caused by misuse or mishandling of the product
• Damage caused by poor storage, burns, solvents, animals, varying environments, exposure to extreme temperatures or natural phenomena
• Peeling or deterioration to the artwork on any of our Mous Collabs cases

PLEASE NOTE:

• Our warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again.  
• It is not possible to claim a warranty replacement for any product which has previously been refunded for any reason. 
• The quality of any items should be checked when they arrive – contact us immediately if you have any concerns.  
• When contacting us about any warranty claims, you will need to attach at least one high-resolution photo/video clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item, with a new product of the same model and style. 
• If an exact replacement is unavailable when a claim is approved, an alternative product or solution may be offered at Mous’s discretion. This won’t include refunds. 
• If your product was gifted to you, please note that we will need to match your claim to the original order in our system, using either the order number or the buyer’s details. 
• Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Experience team as a goodwill exception) are not covered by this warranty.  

 *The use of our MagSafe® Compatible Magnetic Phone Ring and Stand may result in marks and scuffs on certain cases and phones. To prevent this, we recommend using an IPA wipe or wet cloth to clean your device or case as well as the product before you attach them together to remove any debris that could cause scuffing or marking. We recommend using this product with non-leather phone cases. 

Mous Products Ltd. reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.